FAQ
YOUR questions, OUR answers
What is period underwear and how does it work?
Period underwear is a special type of underwear that has been developed for easy use during menstruation. Thanks to the integrated pad, which consists of a special 4-layer technology, you no longer need tampons, disposable pads or panty liners. The blood is perfectly absorbed and therefore offers comprehensive leakage protection without the feeling of wetness.
Why period underwear?
Period underwear offers a high level of comfort and feels like your favorite underwear. It is effortless to handle, comfortable, leak-proof and reusable. Thanks to the possibility of wearing it for 8-12 hours, it is an excellent companion for your everyday life.
Who is period underwear suitable for?
Period underwear is suitable for menstruating women who are looking for an alternative to tampons, pads or menstrual cups during their period.
It is a convenient, reusable and environmentally friendly option that provides a safe and discreet solution for collecting blood or other fluids.
How long can I wear period underwear?
It is recommended that you change your period underwear after 8-12 hours or when it feels damp. However, how often you should change your period underwear ultimately depends on your individual bleeding intensity.
How do I wash my period underwear?
It’s very simple:
Immediately after wearing, rinse your period underwear with cold water and then wash it in the washing machine at 40-60 degrees. It is important that you do not use bleach or fabric softener, as these can affect the absorbent properties of the underwear. Then just let the period underwear air dry. Please do not put your period underwear in the dryer or iron it.
Is period underwear hygienic?
Yes, period underwear is hygienic as long as it is used and cared for properly.
This means: it is best to change my•mense period underwear after 8-12 hours and not to use bleach or fabric softener. In addition, period underwear should not be tumble dried, but simply air dried.
Does period underwear feel damp when worn?
Thanks to the 4-layer technology, the blood is quickly absorbed so that there is no feeling of wetness.
Can I wear my•mense period underwear even if I have heavy periods?
Our period underwear is leak-proof for up to 8 hours, even during heavy bleeding, thanks to the 4-layer technology.
If you are unsure at first, you can of course always wear them in combination with tampons, pads or menstrual cups.
Is period underwear sustainable?
Definitely, because compared to disposable products such as tampons or pads, period underwear is reusable and can be worn for several years, whereas disposable products have to be bought and disposed of every month.
In addition, my•mense period underwear is made from environmentally friendly materials to minimize the impact on the environment.
Can I use my•mense period underwear with tampons or a menstrual cup?
If you are unsure at first, you can of course always wear them in combination with tampons, sanitary pads or menstrual cups. Thanks to the 4-layer technology, my•mense period underwear protects you even without the use of additional disposable hygiene products.
Are there any smells?
Thanks to the 4-layer technology, the blood is quickly absorbed so that no unpleasant odors arise.
How long does my•mense period underwear last?
With proper care, period underwear is leak-proof for 2-3 years. After that, you can simply continue to use it as normal underwear.
What size do I need?
You can easily find the right size using our size chart. Find your size now
Which my•mense model is right for me?
We currently have 6 models in our range:
Daisy - daily comfort: Absorption equivalent to 1 tampon
Calendula - highleg with lace: absorption equivalent to 2 tampons
Hyacinth - classy chic: Absorption equivalent to 3 tampons
Magnolia - with lace: absorption equivalent to 4 tampons
Dahlia - super leakproof: absorption equivalent to 5 tampons
Oleander - seamless leakproof: absorption equivalent to 5 tampons
What materials are my•mense period underwear made of?
The materials vary depending on the model.
Calendula:
Outer layer: 95% bamboo fiber, 5% elastane
Middle layer: 80% Polyester, 20% Nylon
Inner layer: 95% bamboo fiber, 5% elastane
Magnolias:
Outer layer : 88% nylon, 12% elastane
Middle layer: 95% cotton, 5% elastane
Inner layer: 95% cotton, 5% elastane
Hyacinth:
Outer layer: 95% bamboo fiber, 5% elastane
Middle layer: 80% Polyester, 20% Nylon
Inner layer: 95% bamboo fiber, 5% elastane
Does my•mense period underwear contain biocides or other harmful substances?
Since the vulva is a particularly sensitive part of the body, we do not use biocides or substances that are harmful to you or the environment.
Is my•mense period underwear vegan?
Yes, all our my•mense models are 100% vegan.
Discount codes and gift vouchers 🎁
How does the gift voucher work?
We will send the gift voucher with a unique code by email to the email address you provided. The voucher with code can of course also be printed out. Then simply enter the code in the checkout and the discount will be deducted automatically.
My discount code doesn't work
It's best to first check whether your code is still valid or has already expired. You can find out how long it lasts in the email you received with the code. If the code is still valid and still doesn't work, just contact us using our contact form.
How do I apply discount codes?
You can easily enter discount codes in the checkout when placing your order. The discount will then be deducted automatically. Depending on the discount code, it may not be possible to redeem multiple codes per order.
Delivery & Payment 👛
Where does my•mense deliver?
We currently deliver to Germany, Austria and Switzerland.
Where is my•mense period underwear produced?
Our my•mense period underwear is manufactured in China. We made this conscious decision because "made in EU" is no guarantee of a lower carbon footprint. Quite the opposite, as the materials used for the 4 layers of period underwear mainly originate abroad and importing these foreign materials does not necessarily offer an ecological solution. We did a lot of research and therefore decided on local production.
Which payment methods are accepted?
You can pay for your order with Paypal, Klarna, Visa or Mastercard.
Can I return my goods?
Of course, you have the option to return your received goods within a period of 14 days, provided they are unworn.
To do this, we ask you to fill out the cancellation form .
Then send the completed form together with the information "Return" and a short explanation to support@mymense.de . You can send the return package to one of the addresses listed below, depending on where you live:
Address for German returns:
mymenses
c/o acut fulfillment GmbH
Motzener Str. 36-38
Gate 28
12277 Berlin
Address for Austrian returns:
mymense GmbH
Erdbergstrasse 81/30
1030 Vienna
Austria
As soon as we receive your return, we will refund your money.
Can I exchange my goods?
Of course, you have the option to exchange your received goods within a period of 14 days, provided they are unworn.
To do this, we ask you to fill out the cancellation form .
Send the completed form together with the information "Exchange" and the desired size to support@mymense.de . You can send the return package to one of the addresses listed below, depending on where you live.
Address for German returns:
mymenses
c/o acut fulfillment GmbH
Motzener Str. 36-38
Gate 28
12277 Berlin
Address for Austrian returns:
mymense GmbH
Erdbergstrasse 81/30
1030 Vienna
Austria
Your exchange has been initiated and your correct size(s) will reach you soon!