right of withdrawal

Information for customers / consumers

I. Company


Regina Girgis and Isabelle Doczy

Assmayergasse 76

1120 Vienna

Email: medicinexcare@hotmail.com

II. Cancellation policy

If you order as a consumer, you may be entitled to a right of withdrawal in accordance with one of the following instructions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The cancellation period is thirty days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Ms. Regina Girgis) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. Estimated cost is around €10 at most.”. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

special instructions

Unless otherwise specified, the right of cancellation does not apply to contracts for the delivery of goods that are manufactured to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back.)

– To (Regina Girgis, Aßmayergasse 76, 1120 Vienna) by means of a clear statement (e.g. a letter sent by post, fax or e-mail:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete where not applicable.

III. conclusion of contract

The products and services presented in the online shop do not constitute binding offers; it is rather a request to the customer to submit a binding offer to the company. By clicking on the "ADD TO CART" button assigned to the item, the customer can select individual items for purchase. After clicking on the "SHOPPING CART" link, the customer can check the contents of the shopping cart, ie the items he has selected for the order, for input errors and change them, and after clicking on "GO TO CHECKOUT" provide further information about the order.

Before submitting the order, all details can be viewed again in an order summary and changed by clicking on "...EDIT". By clicking on the button "ORDER WITH OBLIGATION TO PAY" the customer makes a binding declaration of his contractual offer.

Immediately after sending the order, the company sends the confirmation of receipt of the order by automated e-mail. This does not mean that the order has been accepted. The company is entitled to accept the customer's contract offer within five working days by the customer's receipt of an order confirmation. Otherwise the customer is no longer bound to his order.

IV. Retrieval and storage of the text of the contract

The customer can save or print the data of his order (contract text) after submitting his declaration in the online shop. To do this, the customer clicks on "Print order confirmation now!" at the end of the order. In addition, the order can be traced in the login area of ​​the registered customer under "Orders". [In addition, he can save and print this information and the General Terms and Conditions by clicking on "Print" or on the printer icon]. We do not additionally save the text of the contract.

V. Warranty

According to the statutory conditions, you are entitled to a statutory right to liability for defects for the goods you have purchased.

VI. contract language

The contract languages ​​are German and English.

VII. Reservation of Delivery

We reserve the right to deliver something other than the purchased item if this is reasonable for the customer. This applies, for example, to technical changes or changes to the weight that do not affect the functionality of the purchased item, as well as minor changes in shape and color of items where the design is irrelevant.

The conclusion of the contract also takes place subject to the proviso that we do not or only partially perform in the event of incorrect or improper delivery by suppliers. This does not apply if we are responsible for the lack of self-delivery. In the event of unavailability or only partial availability of the service, we will inform the customer immediately; in the event of withdrawal, the consideration will be refunded to the customer immediately.

VIII. Accepted Payment Methods

Apple Pay, credit card, Amazon Pay, Klarna Sofortüberweisung, Klarna purchase on account, Google Pay, Amex

IX. arbitration procedure

The European Commission maintains a platform for the out-of-court online settlement of disputes between consumers and entrepreneurs (OS platform). You can reach the platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=DE